Period of validity
This contract is only valid for a fixed period of time that will be outlined in your project quote or alternate agreement. If the job is not successfully completed by Toffy Digital due to delays and unforeseen setbacks by either party a re-contract and quote will need to be agreed upon for the completion of the outstanding work.
Payment for work already completed must be made in full before work continues on your project.
All correspondence and documents provided will be treated as confidential between the client and our company prior to its publication. If confidentiality must be strictly maintained even after project publication, this must be provided verbal, or in the form of a written letter/email prior to the acceptance of a proposal or commencement of work.
Website maintenance is not included with your project and it can be included as an optional month to month add on. Your website maintenance only covers the upgrade of the CMS and its template to its latest stable version.
Upgrades to the core features, website design or any further additions are not covered with an ongoing maintenance contract.
We use cloud-based storage like DropBox as our primary method of backing up data in our office. Client accounts who are not active for a period of more than three months can be deleted on our online backup and stored offline. Files are deleted from storage if a client has been inactive for more than a period of one year.
There are no guarantees given for projects or file recover if a client is inactive with us for more than a period of 3 months.
Toffy Digital is to receive design credit on all work we produce unless otherwise specified. This design credit can be placed at the bottom or side in small letters and must be linked to our corporate website for all online content.
The credit content can be in the following format:
- “Designed by Toffy Digital”
- “Powered by Toffy Digital”
- “Managed by Toffy Digital”
- “This website is designed by Toffy Digital”
Our standard hourly rate is $140 / hrs + GST.
Our holiday & rush hourly rate is $180 / hrs + GST.
The hourly rate is subject to increase by 5% per annum.
Payment, Deposits & Advanced
We request that all payment be made within 15 days of issue of an invoice. Failure to meet payment will result in a suspension of services we provide.
All projects prior to project commencement must make a 50% project deposit prior to the commencement of your project. The remaining 50% will be charged after project completion.
All payments, deposits and advances are non-refundable.
All invoices relating to ongoing maintenance must be paid in advance and will be issued 15 days prior to its date of renewal.
All Outstanding amounts owing on accounts must be paid within 15 days of receiving our invoice. If payments are not made within 15 days this might result in the suspension of all services provided by our company and all unpaid work cannot be used by your company.
Any proof of misleading and/or false information given to our company or its employees, or improper conduct towards our employees, including threatening, extortion, Terms & Conditions of Services, harassment, abuse, swearing or other unlawful activities will lead to automatic cancellation of your account without refund. This includes any communication via email, live chat, telephone, or other forms of communication in which staff may be threatened, abused or mistreated.